Terms and Conditions – Refund and Returns Policy

Several types of goods are exempt from being returned.

Non-returnable items:

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

  1. PERSONAL INFORMATION WE COLLECT
    When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.
    When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number.
  2. HOW DO WE USE YOUR PERSONAL INFORMATION?
    We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this information to:
  1. YOUR RIGHTS
    If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
  2. CONTACT US
    For more information about our privacy practices, please contact us by e‑mail at shop@kovacs.studio or by mail using the details provided below:
    Maria Gabriella Kovacs
    Maneesikatu 2B, 00170 Helsinki, Finland
    Terms of Service
    OVERVIEW
    This website is operated by KOVACS Studio. Throughout the site, the terms “we”, “us” and “our” refer to KOVACS Studio. We offer this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
    SECTION 1 – ONLINE STORE TERMS
    By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction.
    SECTION 2 – GENERAL CONDITIONS
    We reserve the right to refuse service to anyone for any reason at any time. Your content (not including credit card information), may be transferred unencrypted and involve transmissions over various networks. Credit card information is always encrypted during transfer over networks.
    SECTION 3 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
    We reserve the right to refuse any order you place with us. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store.
    Business Details:

Since you are operating as a Business entity in Italy, your Refund Policy needs to comply with EU consumer protection laws (Directive 2011/83/EU).
Here is the tailored Refund Policy in English for Maria Gabriella Kovacs:
Refund Policy
Our policy lasts 14 days. If 14 days have gone by since your purchase was delivered, unfortunately, we cannot offer you a refund or exchange.

  1. RIGHT OF WITHDRAWAL (EU CONSUMERS)
    In accordance with European Union law, you have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
    To exercise the right of withdrawal, you must inform us of your decision by a clear statement via email at: shop@kovacs.studio.
  2. RETURNS CONDITION
    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
    Non-returnable items:
  1. REFUNDS
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
  2. SHIPPING FOR RETURNS
    To return your product, you should mail your product to:
    Maria Gabriella Kovacs, Maneesikatu 2B, 00170 Helsinki, Finland.
    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  3. EXCHANGES
    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shop@kovacs.studio.